We offer traditional face-to-face appointments, video and telephone consultations. You can choose whichever suits you, but it’s probably best to come to the surgery in person if you have a rash, an injury or an infection (except for urine infections, which can often be dealt with on the phone, or by dropping a sample in to the surgery for analysis). You can also send us a photo before your appointment – use florey.accurx.com/p/M84046 and choose “I want help with a medical issue”.
You can book routine face-to-face GP appointments online, using the NHS App or the Patient Access App. Download these Apps, if you haven't already got one of them already.
Text in above image: I use the NHS app to manage my GP appointments. Your NHS, your way. Download the NHS App.
We release some appointments six weeks beforehand (for routine, non-urgent matters), some more two weeks beforehand (for more pressing issues) and some on the day (for new, urgent problems).
Appointments are generally ten minutes long. If you have more than one problem you may need more than one appointment – you can book a double slot, if available, or your GP may ask you to book another appointment later on. We always try to run to time but certainly can’t guarantee it (doctors may run late if earlier patients are particularly unwell) and if you have booked a telephone consultation please make sure you are available throughout the morning or afternoon of the appointment – if the doctor can’t get hold of you they will move on to the next patient and you will need to re-book.
Don't forget, instead of an appointment you can ask your GP for online advice.
Nurses need to see people face-to-face in the surgery. Some problems can be dealt with very quickly but others need much longer; our receptionists may ask you the reason for the appointment so that they can give you the time you need. Unfortunately it is not yet possible to book nurse appointments online.
The Musculoskeletal Practitioner is at the surgery on Fridays. The service is provided by an expert physiotherapist who can diagnose the full range of joint and muscle problems and can give joint injections, can refer for x-rays and scans and also arrange hospital appointments. You don’t need to see a GP first, just book by phoning the surgery.
If you’re otherwise well you don’t need to see a GP when you become pregnant. Call the surgery to book an appointment with the Midwife between weeks 6 and 10 of your pregnancy. Follow this link for more information - Booking your first appointment - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)
Dietician appointments for people with a diagnosed bowel problem such as ulcerative colitis, Crohn’s disease, coeliac disease or irritable bowel syndrome can be booked directly through reception at the surgery, you don’t need to see a doctor first.
If you are awaiting a hospital appointment or procedure you can check out My Planned Care for the latest information and waiting times. Hospital staff often tell people that their GP can speed-up their appointments, but sadly this is simply not true. GPs have absolutely no power over hospital booking systems and can’t expedite your treatment.